Privacy Policy
CG Cleaning Solutions LLC (“CG Cleaning Solutions,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. By using our website or requesting our services, you agree to the practices described here.
1. Information We Collect
Information you give us. When you request an estimate, book a service, text us, email us or subscribe to our newsletter, we may collect:
- Your name, phone number and email address
- Your property address and ZIP code
- Details about your property, such as type, size, number of bedrooms, bathrooms and floors, additional areas, pets and the service you are interested in
- Your preferred date, cleaning frequency and any notes or special instructions you share with us
- Access instructions, such as gate codes, keys or alarm information, when needed to complete a service
Information collected automatically. When you visit our website, we may automatically collect basic technical information, such as your browser type, device, IP address, pages visited and time spent on the site. This may be collected through cookies and similar technologies.
Payment information. Payments made by credit or debit card are processed by third party payment providers. We do not store your full card number on our website.
2. How We Use Your Information
We use your information to:
- Prepare and send your free estimate
- Schedule, confirm, perform and follow up on your cleaning services
- Process deposits, payments and tips
- Respond to your questions by text message or email
- Send appointment reminders and service updates
- Send newsletters or promotions, only if you have agreed to receive them
- Improve our website and services
- Comply with legal obligations and protect our rights
3. Text Messages and Email Communications
If you check the consent box on our forms or text us directly, you agree to receive text messages and emails from CG Cleaning Solutions related to your estimate, appointments and services. Message frequency varies. Message and data rates may apply.
You can stop receiving text messages at any time by replying STOP. For help, reply HELP or email us at Cgcleaningsolutions1326@gmail.com. You can unsubscribe from marketing emails at any time by using the link included in each email.
We do not sell, rent or share your phone number or text messaging consent with third parties for their marketing purposes.
4. Photos Taken During Services
We may take before and after photos of the areas we clean for documentation and quality purposes. We will not publicly share any photos that identify you, your family, your personal information or private areas of your property without your permission.
5. How We Share Your Information
We do not sell your personal information. We only share it when necessary, with:
- Service providers that help us run our business, such as website hosting, form, scheduling, email, text messaging and payment tools, who may only use your information to provide those services to us
- Authorities, when required by law or to protect the rights, property or safety of our clients, our team or others
6. Cookies
Our website may use cookies to work properly, remember your preferences and understand how visitors use the site. You can choose to block or delete cookies in your browser settings, although some parts of the website may not work as expected.
7. How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse and unauthorized access. Access instructions such as codes or keys are handled with care and only used to complete your service. However, no method of transmission over the internet or electronic storage is completely secure.
8. How Long We Keep Your Information
We keep your information only as long as needed to provide our services, maintain our business records and meet legal requirements. When it is no longer needed, we delete it or store it securely.
9. Your Choices
You may contact us at any time to review, update or request the deletion of your personal information, or to stop receiving communications from us. We will respond to your request within a reasonable time.
10. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us and we will delete it.
11. Links to Other Websites
Our website may include links to other sites, such as our social media pages. We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
CG Cleaning Solutions LLC
745 Nile Dr, Alpharetta, GA 30022
Email: Cgcleaningsolutions1326@gmail.com
Text only: (470) 415-0240